Issue regarding public key

Copypasted report from a friend using Cesium:

I'd like to report a mistake found regarding a public key of their G1 crowdfunding. Originally the key've been shown as in this photo...

This is a screenshot

However, later on we realized some credits didn't get through the account. Browsing, we've found that the public key its seen like DFe3m1bLsNxhdCR8KoFCGG2d3VTLgLfqe6cioXZ1HpZL

Could you help, please?

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